Help & FAQ
Find answers to common questions about orders, shipping, returns, and products.
Contact UsStandard international shipping takes 7â14 business days. Express worldwide shipping takes 3â5 business days. Free shipping applies on orders over $100 and takes 10â20 business days.
Yes! We ship to 40+ countries worldwide including Tunisia, UAE, Saudi Arabia, France, United Kingdom, Germany, Canada, United States, and many more. Select your country at checkout.
Once your order ships, you will receive a confirmation email with your tracking number. You can view your order history in your account under 'My Orders'.
Orders can be modified or cancelled within 2 hours of placement. Please contact us at contact@datlji.com as quickly as possible.
We offer free returns within 30 days of delivery. Items must be unopened, in original condition, and accompanied by proof of purchase.
We stand behind every product we sell. If you are not 100% satisfied with the quality of your dates, contact us and we will issue a full refund â no questions asked.
Email contact@datlji.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.
Refunds are processed within 3â5 business days of receiving the returned item. You'll receive a confirmation email once the refund is issued.
Our dates are sourced directly from premium farms in Tunisia, Saudi Arabia, and the UAE. Each batch is hand-selected and quality-verified before listing.
Some of our products are certified organic â look for the 'Organic' badge on the product page. All products are 100% natural with no artificial additives.
Store in a cool, dry place away from direct sunlight. For best quality, keep in an airtight container. Refrigeration extends freshness to 6â12 months.
Fresh dates last 1â2 months at room temperature, 6â12 months refrigerated. Dried dates last up to 12 months at room temperature.
We currently accept Cash on Delivery (COD). Credit card payments are coming soon. All transactions are processed securely.
Yes. All data is encrypted using SSL and we never share your personal information with third parties. Your payment details are never stored on our servers.
There is no minimum order value. Free shipping is available on orders over $100.
Still need help?
Write to us and we'll get back to you as soon as possible.
contact@datlji.com